Things to Try If You Get a Netflix Error

netflix error. Mobile Phone with Netflix Logo and Title of the post

netflix error. Mobile Phone with Netflix Logo and Title of the post

It’s your day off, you’ve had a tough week, and all you want to do is watch some New Shows in Netflix. You’re all set with your snacks and your favorite drink, your sofa pillows are perfect, your remote is in your hand, but all you’re getting on your TV is a Netflix error. Now what? What’s wrong, and how do you fix it?

Don’t give up, though! It turns out that there are many things to try if you get a Netflix error.

What Kinds of Netflix Errors Are There?

netflix error. Netflix App mobile

Image Source: CC BY 2.0 by Shardayyy via Flickr

Most Netflix errors have to do with connectivity problems inside your device, your modem or router, or with Netflix account settings. Below is a list of common error codes and what they mean.

Netflix error S7111-1309

If you see this error code, it means Netflix itself is having problems. If this is the case, then there’s nothing you can do except sit and wait for them to fix it. Have a drink, draw a picture, write a story, and maybe clean your house. Sometimes these problems are momentary, and sometimes they last for hours.

You can check Netflix’s website to see if there’s an outage in your area. Netflix will often also post known outages on Twitter (along with updates), or you can check sites like and to see what might be happening.

Netflix error S7111-1957-205002

Are you running Netflix on a Mac? This error code is specific to Apple’s Safari browser and has to do with the Netflix data in Safari. Deleting the data will usually solve it.

Netflix error S7111-1101

Safari isn’t the only Mac browser that can have problems with Netflix data. If you get this error, you have data that you need to update. Going to will reset your cookies for you.

Netflix error H7361-1253-80070006

This error means that your browser needs updating. You’ll most often get this error if you’re trying to run Netflix through Internet Explorer, and generally means you need to update it.

Netflix error NW-2-5

You’ll see this error when you can’t connect to the Internet. You’ll need to check your modem’s and router’s connections, and your device’s connection, and reset them. You may also have to reboot your modem or router, and possibly your device, too. Click here for more information specific to your device.

Netflix error 100

If your connection is bad, or your software is out of date, you might get this error. Check your internet connection and make sure your software is up to date, and see if that solves it. Netflix has some more information on this error here.

Netflix error 30103

You’ll usually get this error when you have information on your Apple device that needs to be updated. Try restarting your device. If you’re using Airplay, click here to see more details on what to do.

Netflix error UI-113

This error appears when you have data on your device that needs to be refreshed. For many devices, you’ll need to go to on your computer to see if the problem is your device or network, or Netflix itself. If you get “Netflix Site Error,” the problem is Netflix. If not, then Netflix has a comprehensive guide for how to troubleshoot this error on each device here.

Netflix error 10013

You might see this error code when there’s a problem with the download. If you have a VPN, a firewall, or a proxy service, you may need to disable it to run Netflix.

Netflix error UI-800-3

This is another error that typically points to data that needs to be refreshed. Click here for how to do that on different devices.

Netflix error -111

This error occurs most often on Android devices and Amazon Fire. It means that there’s information that needs refreshing, which can only be done in your settings. Here’s how Netflix recommends you fix this error.

Netflix error 0013

Here’s another error you only see on Android devices. There are different reasons you might get this error. However, you can try restarting your device, emptying your Netflix cache, or possibly uninstalling and reinstalling the app.

“Title not available for playback” or “We’re having trouble playing this title right now”

This is a common error across all devices and connections. Often, an Internet connectivity problem causes this, and it’s quite possibly one of the most frustrating errors you can get. Restarting your device, as well as unplugging your modem and then plugging it back in, can solve it. If not, there’s a possibility that Netflix itself is having problems, or that your ISP is having problems. Click here for a more thorough list of troubleshooting options based on your device.

Here Are Some Things to Try If You Get a Netflix Error

Of course, everything above represents just a few things to try if you get a Netflix error. These solutions may or may not work because, despite the error codes, the problem can be different for different people. There are also some problems not listed above. What else can you do, besides click through Netflix’s help pages?

Bad streaming or loads too slowly? Restart your device(s)

As the joke now goes, “Did you try turning it off and turning it back on?” This remedy is one of the first things to try if you get a Netflix error along these lines because it’s most often caused by a poor connection. If you’re on a shared connection, such as the wi-fi at the airport, there may not be much you can do.

However, if you’re at home, then restarting your device, your modem, or your router can solve the problem by resetting your connection entirely. You can also move your modem or router to a higher location that’s more open. If these things don’t work, try connecting your device to your modem or router with an ethernet cable to determine if the issue is with your equipment or with your ISP.

Netflix keeps crashing? Try these options

For this problem, you need to shut down and restart the app before you can determine whether the problem is the app, or something else. Also, try restarting your device. If that doesn’t work, uninstall the app, restart your device and then reinstall it.

You can check Netflix’s help pages for more comprehensive troubleshooting based on your device, too.

Getting error 1011 or 1012 and the problem isn’t your connection? Go into the app itself

These are two of the most common errors on mobile devices, particularly Apple devices. If you’ve already gone through and ensured you have no connectivity issues, then you need to go into your app’s settings and reset Netflix. Sign out, open your settings, tap on Netflix, tap on reset and press the home button. Then reopen Netflix and sign back in.

You might also have to restart your device after you reset the app, and you might have to restart your modem or router as well. If all else fails, uninstall and then reinstall the app.

Getting a black screen on your Mac or PC? Here’s why, and what you can try to fix it

If you keep getting a black screen when you try to stream Netflix, the first thing you can try is clearing your cookies via their cookie-clearing website. Once you’ve cleared your Netflix cookies, go back to the app and sign in.

You can also try using different browsers, like Chrome instead of Safari. If you’re running Microsoft Silverlight, you may need to uninstall that. Netflix’s help page also has a comprehensive list of ways to fix this depending on your device.

What to do if nothing works

What to Do When Netflix Won’t LoadIf you’ve done everything listed and everything else you’ve thought of, search Netflix’s help pages for additional fixes not listed in this guide. Unfortunately, not all Netflix errors can be fixed on your own, but you can contact them for help. Netflix offers support via telephone at 1-866-579-7172, and if you sign in on their website, you can get a code that will enable faster service. You can also chat with them here, or tweet at them at @Netflixhelps.

When all else fails, there’s a solid chance that the problem lies with your internet service provider. If you determine that’s the case, you’ll have to give them a call and go through their troubleshooting advice. You may also have to get a tech out to your house to check on your equipment and wiring.

Bottom Line on Netflix Errors

Since it can be annoying to make a phone call or hop onto a live chat with a tech for something simple, it’s essential that you know what you can try on your own if you get a Netflix error. In most cases, you can successfully troubleshoot the problem on your own. Let’s be honest, most of us know that when that’s the case, we can get our plans back on track without too much interruption. So if a Netflix error has put your plans for an evening of “Netflix and chill” on hold, try these troubleshooting methods. Most of the time, fixing the problem won’t take long and is something you can do on your own. You may also like to check Is a Netflix Price Increase Coming?


Featured image: CC BY 2.0, by Stock Catalog, via Flickr with text, banner, and logo added.

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