What to Do When Netflix Won’t Load

netflix wont load. Frustrated boy with his laptop

netflix wont load. Frustrated boy with his laptop

If you’re a regular Netflix user, you’re more than likely familiar with the frustration that occurs when Netflix won’t load while you are trying to watch something. Messages such as “Netflix is unavailable,” “Android error: connection failed,” and “Cannot reach Netflix,” often accompany these errors. Despite how awesome Netflix is in general, it is far from being immune to having issues. Regardless of what platform you use to access your Netflix account from, several common problems can put a real damper on movie time.

The good thing is, there is a quick fix for most of these issues. From network errors to problems with PS4, as well as iOS and Android devices. There is very little that you can’t resolve with a bit of effort. You may also want to check Ultimate Guide: Every Netflix Hack You Did Not Know About.

When Netflix Won’t Load: Common Issues and Fixes

When Netflix is your primary source of streaming TV shows and movies, receiving error codes in place of your desired content can be seriously annoying. Fortunately, for most errors that occur when Netflix won’t load, there are simple fixes that can be applied by most anyone.

If you’re Netflix won’t load, the first step to troubleshooting for a solution is checking to see if the network is down. You can do so by checking the Netflix outage map. Once you’ve made sure it isn’t a blackout, the next step is to check Netflix’s twitter feed to see if any significant issues are going on with other users. More regularly what you are likely experiencing is a standard issue with Netflix. Here are some of the most frequent issues Netflix users deal with along with their fixes.

Streaming issues

When Netflix won’t load, the most common problems of all are streaming related. If your programs are taking longer than usual to load, or not loading at all, you may be experiencing just this sort of problem. Streaming issues, while sometimes occurring at home, are more prone to happen when sharing a connection or using public Wi-Fi.

The first step to resolving the problem is running a speed test to ensure that your device’s connection is fast enough to support Netflix’s SD and HD streaming. If your speed is lower than what is required, you may need to upgrade your internet service. If your speed meets or exceeds the minimum requirements, move on to the next step of troubleshooting for streaming issues.

First, restart your computer, TV, game console or other devices, as well as your router and modem. Leave your router and modem off for 30 to 60 seconds before restarting them. If this does not improve the issues, try moving your wireless router or modem to a new location, specifically a higher position, in an attempt to improve its signal.

The above fix is a reliable solution in most cases. However, if it doesn’t work, try connecting your modem directly to your device via an ethernet cable. If need be, contact Netflix about your issue.

4K issues

If you’re using a smart tv, or HDR device in watching Stranger Things, have a fast internet connection and are subscribed to the right Netflix plan, you should be able to view Netflix in 4K. You will see an Ultra HD icon in the corner of your screen that lets you know when your streaming in 4K.

If you do not see your content in 4K, and you’ve already checked all of the above, there are a couple of fixes that you can use to correct common 4K issues.

First, double-check your device to make sure it is 4K capable. It needs to support HDCP 2.2. Newer model 4K TVs are the most common device to use for this function. Most older devices don’t have this ability. If you’ve checked your device and it is capable, check your HDMI cable to ensure they are connected correctly. Try plugging them into a different port.

App issues

For those viewing Netflix from the iOS or Android devices, having their app crash is nothing new. There are various issues which will cause this to happen. Luckily, there are several simple fixes for most of these app crashing issues. The first thing you’ll want to do is close out the app and restart it. As simple as it is, more often than not it works. Another common fix is shutting down and rebooting your device. However, if the problem persists, you’ll need to uninstall the app and reinstall it.

Sometimes these simple fixes aren’t enough. In this case, sign out of your account, and sign back in and check for any available updates. If you are still having problems, you can visit here to read more about app crashes.

Connection problems

When unable to connect to Netflix at all, first check to see if you are having connection issues with other sites as well. If the problem is strictly a Netflix issue, there are a couple of fixes you can try.

First, try switching Wi-Fi on and off on your device. Next, try restarting your device, restarting your app, and re-installing the app if it isn’t resolved yet. If your problem is persisting, you can troubleshoot known issues with your specific device.

Movie downloading issues

A newer feature available to Netflix allows users to download videos to Android and iOS phones and tablets. Here are some fixes for problems that occur while downloading to devices.

First, check here, to make sure that your device brand is eligible for downloading. If so, double-check that it is Android 4.4.2 or iOS 8.0 or higher. Also, take note that rooted and jailbroke devices are not able to download movies. If your device is compatible for downloading and you are still experiencing issues, check your available storage and internet connection. If that doesn’t work, you can also uninstall and reinstall the Netflix app and try again.

Common error 1016

Another connection related issue is the infamous error 1016. If you are receiving this error code, there are a few fixes you can try before seeking additional assistance from Netflix. First, turn off your Wi-Fi connection for a full minute and then restart it. Next, restart your device and finally reinstall the app if the error 1016 message continues.

Apple TV issues

If Netflix won’t load on your Apple TV, try these fixes. First, make sure your internet connection is active. If it is, try restarting your modem as well as your Apple TV. Unplug both of them for 30 to 60 seconds and then plug them back in and power them on. This solves most problems.

If your problem is persisting, and you can see the message “Who’s Watching Netflix,” try signing in and out of Netflix. As a last result, try visiting Apple support to learn how to update your Apple TV’s software.

Android error 12001

One of the most straightforward Netflix errors to fix is the error 12001. When you receive this error code, it is an indicator that your stored data is expired and needs updating. You can try restarting your device, and sometimes that resolves the issues. In other cases, you will need to clear the Netflix data from your device manually.

To clear the data from your Android device, go to Settings, choose Application Manager, pick Netflix, tap on Clear Data and then choose OK.

iOS issues 1011 and 1012


The most frequent reasons that Netflix won’t load on iOS devices are errors 1011 and 1012, both of which are connection related. Here are the easiest ways to fix them.

First, navigate to iPhone Settings, scroll down and tap on Netflix, tap on Reset and then press the Home button. Next, re-open Netflix and sign in. More often than not, this solves both issues. If, however, this doesn’t work for you, you can try reinstalling the app, resetting your Wi-Fi connection, or connecting to another source of internet.

PS4 issues

For those experiencing issues with Netflix on their PS4, there are a few easy fixes for the most common reasons Netflix won’t load on your PS4.

First, check your internet connection. Next, you can try restarting your console. If the issue persists, you may have to reinstall the Netflix app. You can do this by pressing the Options button on your PS4 controller, selecting Delete, and pressing OK. Once you’ve completed this, select the Netflix icon and re-download the app. Finally, sign in and begin streaming on Netflix.

Black screen issue

Sometimes when streaming Netflix watching your favorite law movies, you may encounter a black screen. To fix this issue, you can approach the problem a couple of ways. First, you can clear your Netflix cookies. Doing so will sign you out of Netlifx. Once the task is complete, sign back into Netflix, and the issue should be resolved. If, however, it is not, the next step is to try opening Netflix from a different browser. Chrome and FireFox being the most compatible.

If your Netflix won’t load due to the black screen issue after clearing cookies and using a different browser, try uninstalling and reinstalling the Silverlight plugin or updating your antivirus.

Contact Netflix for Help With Advanced Issues

Now that you know what to do when Netflix won’t load, you should be able to enjoy a much smoother streaming experience. If you are having a problem that wasn’t mentioned on our list, contact Netflix for help with advanced troubleshooting or read our article Things to Try If You Get a Netflix Error.

Do you have an alternative fix to apply when Netflix won’t load? If so, let us know about it in the comments below so we can share it with our readers.

Have a great time streaming Netflix!


Featured image: CC0, by Tim Gouw, via Canva, with text, banner, and logo added.

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